SG SmartLock Privacy Policy

Effective Date: 11/02/2025

Last Updated: 11/02/2025

CA M&E ENGINEERING PTE. LTD. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SG SmartLock mobile application (the "App"). Please read this Privacy Policy carefully. By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

1.1 Information You Provide

When using the App, we may collect personal information that you provide to us, including but not limited to:

• Account Information: Email address or username for account setup (if required).
• Bluetooth Permissions: To enable the connection between your phone and the smart lock hardware.

1.2 Automatically Collected Information

When you use the App, certain information may be collected automatically, including:

• Device Information: Model, operating system, unique device identifiers.
• App Usage Data: Interaction logs, such as lock/unlock actions or battery status checks.
• Location Data: General location (if enabled for Bluetooth permissions), but no precise GPS data is collected.

1.3 Data from Smart Lock

The App interacts with your smart lock to collect and display real-time information, such as:

• Battery level.
• Lock status (locked or unlocked).

2. How We Use Your Information

We use the information we collect to:

• Enable the core functionality of the App, including locking/unlocking your smart lock, binding/unbinding the smart lock to your account, and displaying real-time status and battery level.
• Improve the performance and reliability of the App.
• Provide technical support and respond to user inquiries.
• Enhance security and prevent unauthorized access to your smart lock.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share anonymized data with third-party service providers that help us operate or improve the App.
• Legal Requirements: We may disclose your information if required to do so by law or if we believe such action is necessary to:
  • Comply with legal obligations.
  • Protect and defend our rights or property.
  • Prevent fraud or potential illegal activities.

4. Data Retention

We retain your information for as long as necessary to provide you with the App's functionality or as required by applicable law. If you uninstall the App or stop using the hardware, we will delete or anonymize your data, except when retention is required by law.

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no system or electronic transmission is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Privacy Choices

6.1 Managing Permissions

You can manage the App's access to your device's Bluetooth and other permissions in your phone's settings.

6.2 Data Requests

If you wish to access, correct, or delete your personal information, please contact us using the information below.

7. Children's Privacy

This App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will promptly delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this Privacy Policy will be posted in the App or on our website with an updated "Last Updated" date. Your continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

CA M&E ENGINEERING PTE. LTD.

Email: shanshan@ca-me.com.sg

Address: 63 Kaki Bukit Place, CA Building, Singapore 416234